Shipping policy

We prepare and ship every order with care. Below is what to expect.

Where we ship

We currently ship within the contiguous United States.

Processing time

Orders are processed within 1 business day. Business days are Monday through Friday, excluding U.S. public holidays. Orders placed on weekends or holidays begin processing on the next business day.

Transit time

After processing, the average transit time is 3 to 7 business days within the contiguous United States. These are estimates and are not guaranteed, as final delivery depends on the carrier.

Shipping rates

We offer a flat shipping rate of $9.99 on orders under $100. Orders of $100 or more receive complimentary shipping within the contiguous United States.

Carriers and tracking

Orders ship from our fulfillment center in Florida via trusted carriers such as USPS and UPS. Once your order ships, you will receive a confirmation email with a tracking number so you can follow its journey.

Address accuracy

Please make sure your shipping address is complete and correct at checkout. We are not able to reroute packages once they have shipped, and we are not responsible for orders delayed or returned due to an incorrect or incomplete address.

Lost or delayed packages

If your tracking shows delivered but you have not received your order, please check with members of your household and your local carrier first. If you still need help, contact us at moment@soulperla.com and we will do our best to assist. Delays caused by carriers, weather, or customs are outside our control, though we are always here to help you resolve them.

Questions

For anything related to your shipment, reach us at moment@soulperla.com.