Terms of service

Welcome to Soul Perla. These Terms of Service govern your access to and use of soulperla.com and any purchases you make from us. By using our website or placing an order, you agree to these Terms. Please read them carefully.

1. Who we are

This website is operated by Soul Perla, LLC, a limited liability company organized under the laws of the State of Florida, United States. Throughout these Terms, "Soul Perla", "we", "us", and "our" refer to Soul Perla, LLC.

2. Eligibility

You must be at least 18 years of age, or the age of majority in your place of residence, to place an order or create an account. By using our website, you confirm that you meet this requirement.

3. Our products

Soul Perla products are cosmetics intended for external use to support the appearance and feel of healthy skin. Our products are not drugs and are not intended to diagnose, treat, cure, or prevent any disease. Statements about our products have not been evaluated by the U.S. Food and Drug Administration. We recommend a patch test before first use. If you are pregnant, nursing, or have a skin condition, please consult a qualified healthcare professional before use. Discontinue use if irritation occurs.

4. Product information and availability

We work to present our products, ingredients, and descriptions accurately. Colors and finishes may vary slightly due to screen settings and photography. All products are subject to availability, and we may limit or discontinue any product at any time.

5. Pricing and orders

All prices are listed in U.S. dollars and are subject to change without notice. We reserve the right to refuse, limit, or cancel any order, including orders that appear to be placed by resellers or that contain pricing or product errors. If we cancel an order after payment, we will issue a full refund for the affected items.

6. Payment

Payment is processed at the time your order is placed through our secure payment providers. By submitting payment information, you confirm that you are authorized to use the payment method provided.

7. Shipping and risk of loss

Shipping timelines and costs are described in our Shipping Policy. Title and risk of loss for products pass to you upon delivery of the products to the carrier. Please review our Shipping Policy for full details.

8. Returns

Returns and refunds are governed by our Return and Refund Policy, which forms part of these Terms.

9. Intellectual property

All content on this website, including text, images, graphics, logos, product names, and the Soul Perla and N°01 marks, is the property of Soul Perla, LLC or its licensors and is protected by applicable intellectual property laws. You may not copy, reproduce, distribute, or use any content without our prior written permission.

10. Acceptable use

You agree not to use our website for any unlawful purpose, to interfere with its operation or security, to attempt unauthorized access, or to reproduce our content for commercial use without permission.

11. Third-party links

Our website may contain links to third-party sites. We are not responsible for the content, policies, or practices of those sites, and access to them is at your own risk.

12. Disclaimer of warranties

Our website and products are provided on an "as is" and "as available" basis. To the fullest extent permitted by law, we disclaim all warranties, express or implied, including warranties of merchantability and fitness for a particular purpose. We do not warrant that the website will be uninterrupted or error free.

13. Limitation of liability

To the fullest extent permitted by law, Soul Perla, LLC and its members, managers, and affiliates shall not be liable for any indirect, incidental, special, or consequential damages arising from your use of our website or products. Where liability cannot be excluded, it shall be limited to the amount you paid for the product giving rise to the claim.

14. Indemnification

You agree to indemnify and hold harmless Soul Perla, LLC from any claims, losses, or expenses arising from your breach of these Terms or your misuse of our website or products.

15. Governing law

These Terms are governed by the laws of the State of Florida, United States, without regard to conflict-of-law principles. Any dispute shall be subject to the exclusive jurisdiction of the state and federal courts located in Florida.

16. Changes to these Terms

We may update these Terms from time to time. The version published on this website at the time of your order applies to that order. Continued use of the website after changes are posted constitutes acceptance of the updated Terms.

17. Contact

Questions about these Terms can be sent to moment@soulperla.com.